RETURN POLICY

Always covered with our Satisfied or 100% Refunded/Exchanged Guarantee. If upon receiving the merchandise you notice that the packaging arrives beaten and may have suffered some damage, you must indicate this on the carrier’s delivery note and immediately check that the merchandise is in perfect condition. If not, you must contact us. attaching photos of the item and we will give you instructions to return the order with postage collected to be replaced by another without any expense at your expense.

Return. If you have purchased a product that you do not like or that is not your size, you can request an exchange for another product or a refund of the money for the product. In both cases, shipping costs will be borne by the customer. Contact us to establish the shipping method, then pack the merchandise in its original, unused packaging and send it to the contact address on the website. Any product that has suffered damage to the packaging or the product itself will not be accepted.

The customer has a maximum period of 14 days to return the product, after that period EL BUNKER BASQUE SURFING is not obliged or committed to processing the return.

Shipments to the Canary Islands, Balearic Islands, Ceuta and Melilla or outside the peninsula have additional charges, ask before making the return.

Manufacturer’s guarantee. All of our products enjoy a two-year limited manufacturer’s warranty.

In case of breakdown, contact us and we will manage the repair of the product, or if it cannot be repaired, the replacement. Before sending us your item, you must contact us so that we have proof of shipment and authorize its return. Don’t forget to attach detailed photographs of the item. Pack the product in a closed and perfectly conditioned package so that it does not suffer damage during transport. Include a brief description of what happens to the product, as well as a copy of the invoice or purchase receipt. The shipping costs will be paid by the customer.

Important: Any manipulation or repair carried out by unauthorized personnel will void the warranty.

We recommend not removing the protective plastics, if any, until you check the perfect functioning of your item.

Wrong product. If the product delivered does not match the one requested in the order, you must notify us immediately. Contact us through the contact section of our website and we will process your incident as soon as possible.

For any clarification regarding all of the above points, remember that you can contact us, we will be happy to assist you.